I have a sharepoint 2010 server (Enterprise). When users try to edit word document in document library it pops up a windows which has two options read only and edit mode. When I select edit mode still the document opens in Read only mode and users are complaining that they are not able to save the document. The user has full control over the site and document library.
Users desktop is running Windows XP V2002 Service Pack 3, Internet Explorer 7 and Office 2003 (11.0).