Create SP Online list item using email data

Question

I want to create SharePoint list item using email data sent to me? I get service requests through email in a specific template. Emails contents will be like below:

Name:         George Thomas
Email:        [email protected]
Start Date:   1/22/2018
End Date:     1/25/2018
Issue:        Issue Description
Location:     North America,Asia

What are the ways I can achieve this?

Answer 1

Get the users to email their service requests to a Sharepoint List. You can manage all user issues from there.

You can use views to set up a user view of issues so that it only filters on their own issues too, if you so wish.

Go in List Settings>Incoming Email Settings

OR

Create a Service Request List and allow users to create new items. In the List Settings, restrict users so they can only view/edit their own items.

• Set all fields to 'required', to ensure you get all the info you need.
• Add some Choice fields (you can define some categories this way).
• Every time a new item is added it automatically has a Sharepoint List ID assigned to it, that can be your SR number.
• All users would need is a link to the SR List; add it to your intranet, they can add it to their browser favourites (or you just email them the link).