SharePoint 2016 / Project 2016 / Office 2013 - Word/Excel documents won't open in Sharepoint 2016

Question

Users with Office 2013 and Project 2016 installed are unable to open word/excel documents in SharePoint 2016 with Project Server.

Error: Sorry we can't open 'xxxxxxxx' because the server isn't responding.

Users with Office 2016 and Project 2016 installed are able to open word/excel documents in SharePoint 2016 with Project Server.

Any fixes or workarounds available? Office 2016 compatibility pack?

Answer 1

As a supported scenario, you can use Project 2016 (Click-to-Run) or (MSI) with Office 2013 (MSI) on the same computer without any issue,

For more details check: Supported scenarios for installing different versions of Office, Visio, and Project on the same computer.

So on your side, try to Make sure the following:

• The installed Office 2013 is 64-bit.
• The Project 2016 is 64-bit.
• The office 2013 has been installed before Project 2016.
• If you have SharePoint Designer 32-bit, try to uninstall it then install SharePoint Designer 64-bit.

Otherwise, you have two options

1. Use Project 2013 that will work properly with Project Server 2016 & Office 2013.
2. Upgrade to Office 2016 to can use Project 2016 as a supported scenario without any issue.