Users with Office 2013 and Project 2016 installed are unable to open word/excel documents in SharePoint 2016 with Project Server.

Error: Sorry we can't open 'xxxxxxxx' because the server isn't responding.

Users with Office 2016 and Project 2016 installed are able to open word/excel documents in SharePoint 2016 with Project Server.

Any fixes or workarounds available? Office 2016 compatibility pack?

1 Answer 1


As a supported scenario, you can use Project 2016 (Click-to-Run) or (MSI) with Office 2013 (MSI) on the same computer without any issue,

For more details check: Supported scenarios for installing different versions of Office, Visio, and Project on the same computer.

So on your side, try to Make sure the following:

  • The installed Office 2013 is 64-bit.
  • The Project 2016 is 64-bit.
  • The office 2013 has been installed before Project 2016.
  • If you have SharePoint Designer 32-bit, try to uninstall it then install SharePoint Designer 64-bit.

Otherwise, you have two options

  1. Use Project 2013 that will work properly with Project Server 2016 & Office 2013.
  2. Upgrade to Office 2016 to can use Project 2016 as a supported scenario without any issue.
  • Office 2013 and Project 2016 are 64 bit, Office 2013 was installed before Project 2016, and SPD is not installed. We will upgrade to Office 2016. Thank you.
    – C1TonyB
    May 31, 2018 at 17:33
  • You are welcome @C1TonyB Please, If the above answer helped you, please don't forget to upvote and accept it as an answer! May 31, 2018 at 23:08

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