I did a fresh install of SharePoint 2016

When I click on the help button I see this error:

Unfortunately, help seems to be broken...

There aren't any help collections in the current language for the site you're using.

When I go to the site's help settings I see this: enter image description here

I have run and re-run the SharePoint Products Configuration Wizard multiple time to no effect.

As per this doc I tried using Hcinstal.exe /act InstallAllHCs but Hcinstal.exe doesn't seem to exist on sharepoint 2016

I also tried this, but it seemed to do nothing (completed without error though)

Add-PSSnapin "Microsoft.SharePoint.PowerShell
Install-SPHelpCollection -All

EDIT: Looks like I don't have any cabs? Can I manually extract them from somewhere? Like I said I ran the config wizard to no avail enter image description here


1st you have to make sure the cab Files Exits.TO Check

  • go to the following path C:\Program Files\Common Files\Microsoft Shared\Web Server Extensions\15\HCCab\1033\ and make sure you have the cab files in this folder. If you have different language Pack installed then you will check those folders as well( number folder).

After Making sure you have to run this Command.Install-SPHelpCollection -All Once the command completed successfully then you have to wait for couple of min before they installed. Then close the browser and reopen it and browse to the site collection.

Another Possible workaround is the install each file individually like this.

Install-SPHelpCollection -LiteralPath "C:\Program Files\Co
mmon Files\Microsoft Shared\Web Server Extensions\16\HCCab\1033\MS.OSS.HC.CAB"
  • All I have in this folder is one sad readme file – user1028270 Nov 9 '16 at 23:16
  • Looks like help files not installed – Waqas Sarwar MVP Nov 9 '16 at 23:17
  • how do I manually install/get them? – user1028270 Nov 9 '16 at 23:18
  • I also found no HC.CAB in the install media for sql2016 – user1028270 Nov 9 '16 at 23:22
  • How many servers u have? Check if it is on other servers? – Waqas Sarwar MVP Nov 9 '16 at 23:22

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.