I use SharePoint 2013 FDN List for a basic IT Helpdesk - I'm looking to created a calculated column that can measure time it takes for a case to be closed.
Date Created and Status = Not Started
Status = Complete
Any ideas? Or is this even possible, seeing as I don't input a date for when it's completed. Maybe it could work off date last modified?
It will be used to export to excel and run metrics.
Thanks in advance!