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I use SharePoint 2013 FDN List for a basic IT Helpdesk - I'm looking to created a calculated column that can measure time it takes for a case to be closed.

Date Created and Status = Not Started

TO

Status = Complete

Any ideas? Or is this even possible, seeing as I don't input a date for when it's completed. Maybe it could work off date last modified?

It will be used to export to excel and run metrics.

Thanks in advance!

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You will need to have 1 column to store information then another for the calculated value. Using a workflow, you would log the modified date in your first column when the status is set to complete. Then your calculated column would be something like =[Column1] - [Created]

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