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I created a list for internal approval and a workflow to perform this approval. I have designed a workflow below that is simple one. The workflow initate the action well - Set the pending status, send an email to assign the task.

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The one who received the task can access to it as you can see below

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For Taks Status: I have removed the all default status and set 2 (Not started and Completed). when the screen is open the default status = blank

For Task Outcome, I have removed the default one, and set Need more info/Rejected/Compliance Notified. When the contact takes action and select for example

  • Task Status = Completed

  • Task Outcome = Compliance Notified

When clicked in Save, normally an email will autogenerated and inform about the status. But this is not happened here.

As you can see in the screen below, the status of workflow stuck at stage name "Pending to review" and I think that the email notification was not sent, due to this status.

Can you help me here and tell me what wrong with my workflow?

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Thanks in advance for your support.

rgs

Frederic

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  • Does the workflow run on item created and item editing both?
    – harshal gite
    Sep 27, 2019 at 18:00
  • Harshal gite the wkf run for item created and inform creator about the creation and approval contact about a new entry should be approved... but the workflow stop here
    – FREDERIC PITOU
    Sep 30, 2019 at 12:58

1 Answer 1

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It looks like your workflow actually completed without going where you anticipated. To me, it looks like your if-conditions weren't being satisfied and it ignored them. Double check your spelling and that the output in Request Status is actually just a word and not an indexed value like 0;Rejected or something.

Some logging comments like Entered Stage: Pending for review, value of the variable "TaskID" is: xx, and Entered if-condition Rejected could be useful to verify your workflow hits what you want it to.

I'd also suggest cleaning up the conditions a bit. I've done a quick review of your workflow that goes over the duplicate code.

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In your transition in the first stage there, if the Total Support Services isn't less than or equal to 999, then it has to be greater than or equal to 1000, assuming integer values. That means that it'll always go to the Pending for Review stage, and won't ever end the workflow.

In Stage: Pending for Review you change the status to what you had in Stage: Stage 2 (no change, realistically), then enter the always true statement (can't get to this stage without it being true already), and change status to what you just changed it to... again.

Similar concept for Stage: Pending for Review 2

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  • Thanks KGlasier. I have fixed the issue and the wkf works. thanks a lot
    – FREDERIC PITOU
    Sep 30, 2019 at 14:30
  • If my solution worked for you, feel free to mark my solution as correct (checkmark to the left) so that others know this worked.
    – KGlasier
    Sep 30, 2019 at 14:42

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