I have Content Organizer enabled on root site collection, which transfers document to the appropriate library of subsite. I have achieved it by creating rules in root site collection as well as subsite so that it does move document to proper document library.

Now my question is when I upload document like images (.png/.jpg) format, it does move document to proper location as per the rules applied.

When I select any Microsoft document like Word, PowerPoint or Excel, it moves the document but shows below warning message:

The document was submitted successfully. Its location will change pending action from a site administrator. For now, you can continue to access the document here: https://mysharepoint/sites/recordcenter/_layouts/15/DocIdRedir.aspx?ID=XQ3SJ2ZC36RJ-11-781&hintUrl=DropOffLibrary/TestExcel.xlsx

enter image description here

I don't really understand why it is going in pending state. Even with this warning message, I get my document copied to the exact library as per the condition in rule but the actual document stays in Drop-off Library. I have tried finding solution for the same but didn't get any proper solution for the same.

Can someone please help me if you have overcome the same problem?

  • Check this - SharePoint Record Center not routing documents Commented Jun 16, 2017 at 14:31
  • Thank you for your prompt response, I have checked that already but for me that didnt work. I have checked all my required fields are filled. Is there anyway I can check the log for this?
    – Pradip R.
    Commented Jun 16, 2017 at 14:36
  • can you run the Content Organizer Processing timer job and then check ? also if possible enable verbose logging and check the ULS logs Commented Jun 16, 2017 at 14:40
  • I have run the Content Organizer Processing time job for my web application and checked but the same warning message.
    – Pradip R.
    Commented Jun 16, 2017 at 14:50

1 Answer 1


After digging a lot, I have found out that my destination library has an event receiver and it was also updating document properties after moving document. So by checking ULS found that :

w3wp.exe (0x1FA0) 0x2B2C Document Management Server Content Organizer cf6o Unexpected Routing Engine: File DropOffLibrary/TestExcel.xlsx could not be routed to /subsite1/DestinationLibrary in site https://mysharepoint/dev/subsite1/: The file DestinationLibrary/TestExcel.xlsx has been modified by SHAREPOINT\system on 22 Jun 2017 07:17:23 -0500. 901efe9d-9876-80c4-9b78-62fde5f78c4f

Once I had de-activated that feature of event receiver, all files were successfully being moved to the destination library.

I hope this is helpful for someone who might get stuck in such issues.

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