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I have a problem I've added everyone to the Visitors group and some people can see the site other cannot unless I add them as contributors, which i shouldn't i know. And yes my User Profile Synchronization is working yes it's synced. Please help.

Thank you.

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We had same issue and as per our analysis we came to know that this is a LogonTokenService cache issue. We followed below steps in order to know.

  • Did full user profile synch
  • Wait for 24 hours to cache expiry
  • The user login worked automatically

Some articles suggesting to reset the Logon token expiration time but we didn`t do that 

    $s=Get-SPSecurityTokenServiceConfig
    $s.LogonTokenCacheExpirationWindow = (New-TimeSpan -hour 1)
    $stsc.Update()
    iisreset /noforce

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