I have an external user accessing my SharePoint Online site and for some reason when they try to log in they get this message:
Access Denied firstname.lastname@example.org does not have permissions to access this resource. Here are a few ideas:
Please ask the site admin to give you access.
If you have a different account, try signing in with that account. This will sign you out of all other Office 365 services that you're signed into at this time. If this problem persists, contact your support team and include these technical details: Correlation ID: # Date and Time: 4/20/2015 1:00:39 PM User: email@example.com Issue Type: User does not have permissions.
They were trying to access the SharePoint Online site by logging into the Microsoft Live log in page, so I'm not sure if that maybe the trouble.