We have provided external access to sharepoint online site to vendors via their work email id's associated with micorosoft account. it worked fine for few days but started throwing errors with message "user not found in directory". pls see the below screenshot of the user details from user profiles. initially they have properly accepted the invite and able to access the site
I have followed all the steps for enabling external sharing both at admin level and site level. I dont see this happening when i test the external access with my own hotmail account.
pls see the below screen shot from office 365 admin console specific to the site:
Pls share your thoughts.