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When i am trying to open attachments of a list item (MS word file /Excel sheet) in SharePoint online, it is redirecting to .....WopiFrame.aspx (trying to open with Microsoft Word Online), but the page stays blank. I later came to know that Microsoft Word Online/Microsoft Excel online cannot open older version of the documents like MS Word/Excel 2003/2007/2010/2013.... Is there a fix for this?

Other attachments like PDfs/ Pngs/Jpgs are opening in the client browser.

Thanks in advance.

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1 Answer 1

Reset to default
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I have not tested older versions of word or excel. However, I would suggest to activate the (Open Documents in Client Applications by Default) feature. Providing that the users have office suite installed on their machines.

Check this article, it will help you out

Updated: Have you also selected this option from the library settings - Advanced Settings

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  • Hi Ahmed.... Thanks for your response.... "Open Documents in Client Applications by Default" site collection feature is already in activated state. Also, Office suite is installed on the client machines where i am trying this.
    – Shekar
    Commented Jun 14, 2016 at 11:54

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