This morning I made a minor change to the corveV4.css page and once I saved the changes, I was unable to access the page. After roughly 2 or 3 minutes of trying to load I received an error on the page with a correlation ID.

I looked up the correlation ID in the ULS logs and this is what I found....how would I go about resolving this issue?

It reads:

High (correlation id) Leaving Monitored Scope (ExecuteWcfOperation:http://Microsoft.Office.Server.UserProfiles/GetUserData).Execution Time=9240.86146568658

High (correlation id) Leaving Monitored Scope (ExecuteOnChannel:GetUserData). Execution Time=9241.39989457265

High (correlation id) UserProfileManager.GetBulkUserProfiles() Exception:Microsoft.Office.Server.UserProfiles.UserProfileApplicationNotAvailableException: Tread was being aborted. at Microsoft.Office.Server.UserProfiles. ProfilesDBCacheServiceClient. GetUserData

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After refreashing the Intranet page this is the following errors I am receiving...hopefully you can read this...

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  • If you undo the change, does the error go away? What is the exact change that you made?
    – LFurness
    Apr 17, 2013 at 13:20
  • no. I changed the font color for the .ms-vb a:visited and did the undo thing. Unfortunately it didn't work. Apr 17, 2013 at 13:27

1 Answer 1

  1. Check in IIS that sharepoints application pools are started.

  2. In Central Administration, Navigate to "Manage services on server" and check that "User Profile service" is started

  • Rob all of the SP app pools are started other than the SharePoint Web Services Root. Apr 17, 2013 at 13:30
  • Good, how about the User Profile Service? Apr 17, 2013 at 13:32
  • Yes the UPS is started. We have been using that for awhile. I did make a change in AD to a user extention this morning and then ran the UPS synchronization timer job in Central Admin. Im thinking that maybe part of the issue b/c the last logs has a High item about the "UserProfiles/GetUserData.Execution Time" Apr 17, 2013 at 13:40
  • Have you tried making a full sync of the user profile service? Sometimes when you change user properties it's needed to do a full sync Apr 17, 2013 at 13:47
  • I just completed a full sync. It didnt fix anything. Could I just created a new UPS application? I think the UPS app that was created before I joined the company a few months ago was not set up correctly. Apr 17, 2013 at 13:57

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