Working on a project where we are creating a new Site Collection for a department. We are new to SharePoint. During our testing we created a Site Collection called Test. I came to realize that the Test Site Collection was a Sub-Site under our main tenancy. tenancy.sharepoint.com/Test

I did all my research testing both the REST API and the Search REST API against this Test site.



This would successfully return the results. This test site, in the Admin Center, is listed as a Site Collection with the address of tenancy.sharepoint.com/sites/Test

After having tested various REST calls, I then went and created a New Site Collection for the project we're to be working on. This is an actual Site Collection that isn't a Sub-Site of our main site. The Admin Center lists this Site Collection with the address of tenancy.sharepoint.com/sites/department name It has a Document App Library module installed with the same name of Publications.

I added a document to the site, but when I execute the same REST API call it just doesn't respond. It doesn't time out, it just gives a white page.

tenancy.sharepoint.com/department name/_api/Web/Lists/getbytitle('Publications')/Items?$filter=startswith(Title,'Sail')&$select=Title

Browser after submitting the rest call.  It is just a white screen

I tried to use the SharePoint Search Query Tool, which uses the Search REST API. https://sp2013searchtool.codeplex.com/

In the connection area, I enter a SharePoint Site URL of tenancy.sharepoint.com/Test

I'm able to successfully login. I'm able to conduct searches.

If I enter: tenancy.sharepoint.com/department name It says that the login is successful. When I conduct a search the Connection section title turns red, and I get a 404 Not Found error.

If I enter tenancy.sharepoint.com/sites/department name I'm able to conduct searches, but the results are pulling documents from the tenancy.sharepoint.com/sites/Test Site Collection, and nothing from the department's Site Collection is returned.

What am I missing?

PS: I have a lot of example urls above, and the site only allowed me to have a single link within the question. So I removed all the https from the URLs.

  • Run the REST call via the browser's URL bar, you'll gonna get a XML version of response.
    – egidiocs
    Jun 16, 2016 at 15:17
  • Apologies for not making that clear, but I am also running the call through a browser. The first portion of my description of the issue, is what I'm encountering when I use a browser. I just get a white page, no response from the server, not even a timeout error.
    – JamesA
    Jun 16, 2016 at 15:40
  • Our SharePoint Online site, has a Business Essentials license. I'm wondering if this is some kind of limitation of the Business Essentials license. There is a feature called "Enterprise Search" that isn't available in the Business Essential license. Thoughts?
    – JamesA
    Jun 20, 2016 at 19:24

1 Answer 1


For debug purpose, use the broswer console. Identify your REST Call in the console's XHR tab.

If red, REST call returned an error:

=> either query is wrong or SP threw an exception

If not red, REST call returned success, even though it has no results:

=> your query is ok.

Right-click to open call in a new tab to see xml results on browser, or click to get the full information of it..enter image description here

click to get the full information of it. enter image description here

You can also run your REST call in the browser address bar to get a xml response.

Error: enter image description here

Success: enter image description here

  • Please understand, I am getting NO response, that I can analyze. I'll update the original post to include a screenshot
    – JamesA
    Jun 17, 2016 at 14:40
  • Neither in the console?
    – egidiocs
    Jun 28, 2016 at 15:07

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