we have a top level intranet site under /. We recently purchased a 3rd party helpdesk system that I've been told to rebrand to make look like the top level intranet site. We installed that under the /sites path, so /sites/helpdesk. I tried activating the publishing feature at the site level and got the message:

Site The feature being activated is a Site scoped feature which has a dependency on a Site Collection scoped feature which has not been activated. Please activate the following feature before trying again: SharePoint Server Publishing Infrastructure f6924d36-2fa8-4f0b-b16d-06b7250180fa

Web The Site scoped feature being activated has a dependency on hidden Site scoped feature 'FeatureDefinition/22a9ef51-737b-4ff2-9346-694633fe4416' (ID: '22a9ef51-737b-4ff2-9346-694633fe4416'). Hidden features cannot be auto-activated across scopes. There may be one or more visible Site scoped features that auto-activate the dependent hidden feature.

So, I have actually googled this and read many posts about it but I have not seen anyone who ran into a situation where the dependency feature was already activated. When I went to the top level site "/" collection and discovered that the SharePoint Server Publishing Infrastructure is already activated. So I guess I am wondering why it's not picking that up and if it's OK to deactivate it and reactivate it and whether that should fix the issue ...

  • Thanks - you know I checked there first and didn't see any site collection admin options so I assumed it had to be done at the root level. I checked and I was not a site collection admin for the helpdesk site - added myself and voila, the options appeared and I was able to add the features. Thanks! – user20147 Oct 15 '13 at 17:50

Those are settings specific to each site collection. You say that it is enabled at the root site, but you installed it under /sites/helpdesk. You need to turn on the publishing infrastructure at the /sites/helpdesk level as this is a different site collection that the root site collection.

  • Came here to say the same thing but you beat me to it. +1 to you. – Vardhaman Deshpande Oct 15 '13 at 17:44

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