When I am adding a profile picture for a user as an admin through the user's personal site, it is updating another user's picture and vise versa. It is only for these two accounts.

I have tried removing both pictures completely and running full crawls but same issue when i try to re add on either.

Is there anything you all can suggest I look into?

I am on SharePoint 2013 On Premise.

EDIT: Also, the profile picture also does not match the thumbnail.

These files do exist in the photo library.

  • Hi and you want to match profile pictures as the ThumbnailPicture imported fromAD? Commented Feb 16, 2019 at 7:46
  • Hi, the pictures are not imported from AD but rather added directly to the User Photos library or to the SharePoint Profile. I dont see where the picture can be added in an AD profile...thanks
    – SHP_MJA
    Commented Feb 19, 2019 at 15:23

1 Answer 1


How did you upload the profile photo?

Make sure you upload the picture via user MySite: http://sp/sites/mysite/_layouts/15/start.aspx#/person.aspx ->”Change your photo” in the top left corner of the page.

Then you can navigate to central administration->manage service applications->User Profile Service application->User Profile, search the relevant two accounts and edit their profile, check the “Picture” section. Or you can reupload the picture and check again.

  • Thanks for your answer. Yes, I have tried both ways that you have suggested and still no luck. Any other thoughts?
    – SHP_MJA
    Commented Feb 19, 2019 at 15:34
  • In order to get the same updated in the User Profiles, I suggest you to run profile sync and check again.
    – Anand
    Commented Sep 5, 2019 at 10:17

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