Video has no sound

Question

We added a video into the audio/video webpart. The video plays but there is no sound. If we play the video directly from another location, it works with sound. Only in SharePoint there isn't a sound. Do we forget a setting for audio/video webparts on our SharePoint server?

Answer 1

As Plexus mentioned, you have to check media player plugin for the browser. you can try couple of different things to identify the problem.

• try to play video from differnt computer/pc
• how you adding the video, are you uploading to SharePoint then embed in media web part?
• Try to add the video into different site collection and test it.
• play the video in window media player on the pc.
• May be you need to update the window media player plugin for broswer.

Check the below post for more troublshooting options:

• Technet post 1
• Technet post 2