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I've been working on a SP site for sometime now but since yesterday everytime I hit the 'cog' I get the Message from webpage - 'An error has occurred with the data fetch. Please refresh the page and retry'. I've researched it and had a suggestion to delete cookies but this has not solved the problem. Can anybody suggest what the issue may be? Thanks

Data fetch error

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  • What browser and version are you using?
    – David Drever
    Commented Jan 8, 2016 at 20:08
  • I'm using Chrome but I access the site thru Citrix which opens it in IE11.
    – JimmyD
    Commented Jan 8, 2016 at 20:54

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A couple of things I would suggest trying is enabling compatibility view settings for your site in IE. If that doesn't work, ensure IE has your site added as intranet or a trusted site at the least.

Finally, is your citrix environment locked down in such a way that cookies are not being written from the site. THis could also cause issues.

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  • Thanks for the reply David, I'll look into those issues. I'm just confused because I only encountered this problem yesterday after working on this site for months and I don't believe I changed anything. Thanks again.
    – JimmyD
    Commented Jan 8, 2016 at 22:14

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