I have setup a IT ticketing system in SP (hosted via office 365) and I wanted to make it easier for my employees to send me tickets (sp mobile isn't very friendly)

Is there a way to have an email address that will enter items into a list in SharePoint?

5 Answers 5


SharePoint Online doesn't support this functionality OOB, but using 3rd party solutions you can do it. Please check out link "How to Create HelpDesk on SharePoint Online" it describes very similar use case.

  • Now it is available as ready to use HelpDesk solution for SharePoint Online: plumsail.com/sharepoint-helpdesk. I'm part of development team. Commented Dec 16, 2015 at 15:04
  • Hi @AntonKhritonenkov! Am I right, that this solution does not work now (because of blocked sandbopx C# code)? Best regards, Gennady
    – Gennady G
    Commented Oct 11, 2017 at 13:44
  • 2
    @GennadyG, It works well and it will work in feasible future. Only code based sandbox solutions are deprecated. Declarative solutions are fully supported. Please read this article for more information plumsail.com/docs/workflow-actions-pack/how-to/… Commented Oct 12, 2017 at 14:16

Office 365 does not support incoming e-mail to lists and libraries. Sorry.


There are third party addons which can allow this, but they all cost money.


  • BOOO, but thanks for the quick answer!
    – Crash893
    Commented May 14, 2014 at 1:31

With SharePoint Online you cannot enable incoming e-mails on a list, but you can create a site mailbox:



There is a third party Sharepoint app which handles this: http://www.office-cloud-services.com


We have been using Cloud2050.com's Exchange to SharePoint connector. It is a cloud based service and very easy to set up. You can set up multiple connectors and it can automatically parse out content from email and enter into SharePoint as data.

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