I am using SharePoint Online.

I have a library with IRM enabled. This list has several columns, among them metadata columns. This library only works with Content Types, users can not upload other file types.

Each time a user creates a file in the client's own word he can fill the form with the columns of the library, but when the file is saved and checked-in information is lost and not going to list columns.

Anyone have any idea can be happening?

Update:Only the metadata columns not receive the informatrion.

  • How many content types are associateed to the list? Check whether the content type you selected while opening word is the default one – Unnie Apr 24 '14 at 18:28
  • Exist 10 content types in this library. And yes, he is the content type default. – Diego Hillesheim Apr 24 '14 at 18:32
  • did you try opening the document again and see whther the metadata values you saved is available in the document properties – Unnie Apr 24 '14 at 19:48
  • All are blank, man. – Diego Hillesheim Apr 24 '14 at 20:06

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