SharePoint 2013 Office 365 Access over the internet with user name and password
I am site owner and I have no issues with permissions with my own log in.
However if I grant the same permissions that I have to another user (who is a fully licensed Office 365 user) they cannot get into the Team Site. Each time they try, they are prompted to make a request "Let us know why you need access to this site." and if they complete the form, I receive the request and confirm it.....but they still don't have access.
Previously this user did have access but after experimenting with site permissions they no longer have this.
Do you have any suggestions? If not, I think the next step would be to remove this user and try recreate?