SharePoint 2013 Office 365 Access over the internet with user name and password

I am site owner and I have no issues with permissions with my own log in.

However if I grant the same permissions that I have to another user (who is a fully licensed Office 365 user) they cannot get into the Team Site. Each time they try, they are prompted to make a request "Let us know why you need access to this site." and if they complete the form, I receive the request and confirm it.....but they still don't have access.

Previously this user did have access but after experimenting with site permissions they no longer have this.

Do you have any suggestions? If not, I think the next step would be to remove this user and try recreate?

  • do they have read access at the site collection level rather than site? – Ali Jafer Apr 15 '14 at 7:48
  • ...deleting and restoring the user (which hopefully hasn't affected their O365 license!) had no effect. Yet, adding a completely new user works fine. Even adding an external user works fine too! #stumped – pacman Apr 15 '14 at 19:18
  • I'm sorry, I've just noticed your reply ali Sharepoint....they were given full control at site collection level and the site level. – pacman Apr 15 '14 at 19:26
  • when you say new user, do you mean a new user on sharepoint or a user from active directory? – Ali Jafer Apr 16 '14 at 8:38
  • Hi ali Sharepoint, access is being granted for connection over the internet - AD is not involved. i.e. new user in SharePoint – pacman Apr 16 '14 at 12:07

This occurs if the user has already made a request and the original is still in the queue.

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