I am converting docx document to pdf. But it is not able to convert. I have check in sharepoint database it gives error code 3

What to do for that?

1 Answer 1


Code 3

"The file could not be downloaded from the input library because the supplied user permissions expired before the file could be retrieved. This likely indicates that the system is under heavy load. Please try resubmitting the job, and contact your system administrator if the error reoccurs."

Word Automation Services Error Messages and Error Codes

Most likely the file you are trying to convert is too heavy and your login time-outs, mybe by ISA or TMG server.


As described in the error, your system doesn't has resources to process convertion and times out with code-3. Try with a smaller file and see if it works.

  • I have try with 7KB file. But still it is not working Mar 6, 2014 at 10:48
  • are you getting same error ? also does the application pool account has access to library you are trying to get document from Mar 6, 2014 at 10:52
  • Yes. Application pool account has access and i am getting same wrror Mar 8, 2014 at 3:49

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