An unexpected error is thrown when a navigation item's target audience is created and/or modified. This is a new problem, as I have been using audience targeting for a while without any problem. I have used IE9 32 and 64-bit browsers, both give the same error.

Any assistance in what may be causing this would be greatly appreciated.

Screenshot of target audience error message

  • Have you checked the actual error message in the ULS logs? That's where you need to start! Dec 16, 2013 at 19:34
  • I tried looking in the "C:\Program files\Common Files\Microsoft Shared\Web Server Extensions\14\LOGS" folder. However, there is no "LOGS" folder or log files any any of the folders sub- to "Web Server Extensions". Dec 16, 2013 at 19:41
  • The the log files is configured to be stored somewhere else, does the server have a second hard drive partition? If so, poke atriums for logs on that drive :) Dec 16, 2013 at 19:45
  • are you able to fix it? if not whats in the ULS logs?You can run the merge-splogfile command with correlation id will get the log entries from all servers.
    – Waqas Sarwar MVP
    Jan 3, 2014 at 16:12
  • 1
    I found that the problem only occurs with Internet Explorer 9. I was able to set the target audience with Internet Explorer 8 and Firefox without any problem. I checked and double-checked the Internet settings on both computers (IE8 vs IE9) and they are both configured the same. So, I have found a "work-around", but still do not know why the problem is occurring. Jan 9, 2014 at 14:17

1 Answer 1


This is caused by the site not being added to Internet Explorer's local intranet zone for some reason. (are you using https protocol?) Try going to Tools>Internet Options:

  • Select the Security Tab
  • Click Local intranet, then click sites
  • Click Advanced
  • Click add to add the site to the local intranet zone

Doing this resolved this issue for me in Internet Explorer.

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