When I click a link to a Word file in SharePoint Document Library, it asked if I want to open it.

If the file is checked out, I can edit the document.

If the file is not checked out, it will open in Read-Only mode with the option to Edit Document. "READ-ONLY We opened this document read-only from the server"

If I press edit document it will pop up a message about "We're having trouble connecting to the server. If this keeps happening, contact your help desk."

I know you probably can't edit a document that is not checked out, but why don't the user get the option to check out the document from word?

How can I fix this?

1 Answer 1


The document Library that has the problem is created with Visual Studio. Creating a new Document Library in that Site will not cause the problem.

It seems like Microsoft Word is trying to access the library by using URL composed as webUrl + Library.

To avoid this problem, the Document Library has to be created without the “/Lists/” part.

Good Url for document libraries: webUrl/DocumentLibrary1 Bad Url for document libraries: webUrl/Lists/DocumentLibrary1

Found the information here

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