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I am trying to fetch user in people picker. However, in the Production Environment it is failing to resolve one of the user in few of the sitecollection. When I try to get the same user in other sitecollections in the same webapplication , the user is resolvable there(These are recently created sitecollections). On UAT environment this is occuring for the whole farm on every single web application.

Other observations and informations:-

  1. Authentication providers - Windows
  2. User present in Mange User Profile
  3. On UAT - Not resolvable anywhere
  4. It is not resolvable in central administration site.

I have already tried the following:

  1. Turned off firewall on test.(not worked)

  2. Checked the user in server manager -- > user groups(user is present there) (IN TEST SERVER)

3.Used Powershell command (NewSPUser) to set it for site collection, However it is giving error - user not recognized

Any Clues?

  • have you configured User Profile Synchronization.? – Karthik Jaganathan Oct 15 '13 at 7:07
  • People picker gets users directly from AD .So user profile configuration will not effect.However to answer your question,Yes the User Profile is configured and user is present there. – Rameez Oct 15 '13 at 7:11
  • As per my understanding, people picker will not access AD directly, first it will check the user in User Information List. Are you able to add the user into a group.? – Karthik Jaganathan Oct 15 '13 at 7:15
  • No, For adding the user in a group I will have to add it using people picker,which is not able to resolve the users. – Rameez Oct 15 '13 at 7:23
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I have resolved the issue.

It was occuring because the account was disabled at Active Directory level.

Hope this helps someone with the same problem.

  • Please don't add "thank you" as an answer. Once you have sufficient reputation, you will be able to vote up questions and answers that you found helpful. – Benny Skogberg Oct 21 '13 at 10:18
  • @BennySkogberg - actually, this seems more like a self-answered question. Anyway Rameez, glad you found a solution - remember that you can also accept your own answer when the timeout expires (two days if I recall correctly) – SPArchaeologist-様 Oct 21 '13 at 10:35
  • also +1 - this is an answer, not a simple "thank you". – SPArchaeologist-様 Oct 21 '13 at 10:38
  • @SPArchaeologist My bad! I read it wrong. No offence intended. – Benny Skogberg Oct 21 '13 at 11:13
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    @BennySkogberg - Don't worry. My only concern was that the answer could get deleted by error. – SPArchaeologist-様 Oct 21 '13 at 12:17

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