I am trying to fetch user in people picker. However, in the Production Environment it is failing to resolve one of the user in few of the sitecollection. When I try to get the same user in other sitecollections in the same webapplication , the user is resolvable there(These are recently created sitecollections). On UAT environment this is occuring for the whole farm on every single web application.

Other observations and informations:-

  1. Authentication providers - Windows
  2. User present in Mange User Profile
  3. On UAT - Not resolvable anywhere
  4. It is not resolvable in central administration site.

I have already tried the following:

  1. Turned off firewall on test.(not worked)

  2. Checked the user in server manager -- > user groups(user is present there) (IN TEST SERVER)

3.Used Powershell command (NewSPUser) to set it for site collection, However it is giving error - user not recognized

Any Clues?

  • have you configured User Profile Synchronization.? Oct 15, 2013 at 7:07
  • People picker gets users directly from AD .So user profile configuration will not effect.However to answer your question,Yes the User Profile is configured and user is present there.
    – Rameez
    Oct 15, 2013 at 7:11
  • As per my understanding, people picker will not access AD directly, first it will check the user in User Information List. Are you able to add the user into a group.? Oct 15, 2013 at 7:15
  • No, For adding the user in a group I will have to add it using people picker,which is not able to resolve the users.
    – Rameez
    Oct 15, 2013 at 7:23

1 Answer 1


I have resolved the issue.

It was occuring because the account was disabled at Active Directory level.

Hope this helps someone with the same problem.

  • Please don't add "thank you" as an answer. Once you have sufficient reputation, you will be able to vote up questions and answers that you found helpful.
    – Benny Skogberg
    Oct 21, 2013 at 10:18
  • @BennySkogberg - actually, this seems more like a self-answered question. Anyway Rameez, glad you found a solution - remember that you can also accept your own answer when the timeout expires (two days if I recall correctly)
    – SPArcheon
    Oct 21, 2013 at 10:35
  • also +1 - this is an answer, not a simple "thank you".
    – SPArcheon
    Oct 21, 2013 at 10:38
  • @SPArchaeologist My bad! I read it wrong. No offence intended.
    – Benny Skogberg
    Oct 21, 2013 at 11:13
  • 1
    @BennySkogberg - Don't worry. My only concern was that the answer could get deleted by error.
    – SPArcheon
    Oct 21, 2013 at 12:17

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service and acknowledge you have read our privacy policy.

Not the answer you're looking for? Browse other questions tagged or ask your own question.