I have a server named sv002, and I have created an intranet web application at the root of this server. So currently I am able to access the web application using the following URL: - http://sv002.

But our client have asked to change the URL to be http://compnayname.intra. So I went to the SharePoint Central Administration > Alternative Access Mapping. Then I define the URL (http://compnayname.intra) in the Intranet zone , while I left the Default zone as is (http://sv002).

I have the following two questions:-

  1. Is there any missing steps inside SharePoint that I need to do , for changing the server name. as my next step is to inform the system admin about applying th mapping inside the server DNS?

  2. How will SharePoint recognize and decide which zone to use either the default or the Intranet, when accessing the SharePoint site?

1 Answer 1


SharePoint doesn't know which is the Internet, extranet or Intranet zone. When you choose the zone you are telling SharePoint that you will use different behaviour when authenticating users in the Web Application. Each Web Application can have a maximum of 5 zones. The possible zones are:

  • Default
  • Intranet
  • Internet
  • Custom
  • Extranet

When you use zones you have to extend the Web Application so different Web Applications (extended) point to a single Application Pool. So SharePoint recognize and decide which zone to use because you extend the WA and then, you write the targeted URL.

Extending the Web Application is maybe the step that you are missing

  • let take a simpler scenario , how can the clients access the web application using the required URL (compnayname.intra) instead of sv002 ?? regardless of having different zones? as in my case i do not have a real zones, the intranet is accessable within our network or from outside using VPN ?
    – John John
    Oct 14, 2013 at 8:31
  • 2
    First of all, you have to configure an Alternate Access Mapping in SharePoint. Then, create an alias in the DNS with the desired address (in this case compnayname.intra). Finally you have to add the binding in the IIS. This should work
    – Alvmad
    Oct 14, 2013 at 9:26
  • thanks so inside the AAM , should i write the custom URL in the defualt zone only ?
    – John John
    Oct 14, 2013 at 9:35
  • 1
    It is not an issue of the zone. You could write the custom URL in whichever of the zones. If you are not planning to extend the WA you can just write the mapping in the default zone. You could consider the default zone as your intranet zone
    – Alvmad
    Oct 14, 2013 at 9:44
  • 1
    you can configure the search to the new URL because the AAM is configured and the search engine will know about this change. I am not sure if you can add www to your host names. Let me check it
    – Alvmad
    Oct 14, 2013 at 10:28

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