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The SharePoint server 2013 was working well inside windows sever 2008 r2, but suddenly I start getting the following error when trying to access the sharepoint administration UI:-

Service Unavailable

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HTTP Error 503. The service is unavailable.

And when I run the SharePoint 2013 product configuration wizard I will get the following exception:-

9/09/2013 13:29:09 1 INF Not running in high contrast, so we will paint the background with our trademarked image 09/09/2013 13:29:18 11 ERR Task upgradebootstrap has failed with an unknown exception 09/09/2013 13:29:18 11 ERR
Exception: Microsoft.SharePoint.Upgrade.SPUpgradeException: Exception of type 'Microsoft.SharePoint.Upgrade.SPUpgradeException' was thrown. at Microsoft.SharePoint.Upgrade.SPManager.BootStrap(Guid sessionId, SPUpgradeOperationFlags flags) at Microsoft.SharePoint.PostSetupConfiguration.UpgradeBootstrapTask.Run() at Microsoft.SharePoint.PostSetupConfiguration.TaskThread.ExecuteTask() 09/09/2013 13:29:18 11 INF Entering function Common.BuildExceptionMessage 09/09/2013 13:29:18 11 INF
Entering function StringResourceManager.GetResourceString 09/09/2013 13:29:18 11 INF Resource id to be retrieved is ExceptionInfo for language English (United States) 09/09/2013 13:29:18 11 INF Resource retrieved id ExceptionInfo is An exception of type {0} was thrown. Additional exception information: {1} 09/09/2013 13:29:18 11 INF Leaving function StringResourceManager.GetResourceString 09/09/2013 13:29:18 11 INF
Leaving function Common.BuildExceptionMessage 09/09/2013 13:29:18 11 INF Entering function Common.BuildExceptionInformation 09/09/2013 13:29:18 11 INF Entering function Common.BuildExceptionMessage 09/09/2013 13:29:18 11 INF
Entering function StringResourceManager.GetResourceString 09/09/2013 13:29:18 11 INF Resource id to be retrieved is ExceptionInfo for language English (United States) 09/09/2013 13:29:18 11 INF Resource retrieved id ExceptionInfo is An exception of type {0} was thrown. Additional exception information: {1} 09/09/2013 13:29:18 11 INF Leaving function StringResourceManager.GetResourceString 09/09/2013 13:29:18 11 INF
Leaving function Common.BuildExceptionMessage 09/09/2013 13:29:18 11 INF Leaving function Common.BuildExceptionInformation

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    Did u tried starting the associated Application pool account from IIS manager
    – Pushpendra
    Sep 9, 2013 at 12:42
  • i restart the whole server, but nothing was changed..
    – John John
    Sep 9, 2013 at 12:58
  • yes all the site are start inside the IIS manager.
    – John John
    Sep 9, 2013 at 13:35
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    No..i am saying about Application pool..check that as well...
    – Pushpendra
    Sep 9, 2013 at 13:43
  • yes you are right under the application pool, the central admin was stopped. but why did it stop suddenly ?
    – John John
    Sep 9, 2013 at 13:58

1 Answer 1

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Pls check for the Application pool and the website in IIS manager of your Sharepoint site are running. Sometimes it gets stopped. So you need to make sure that they both are in started mode.

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  • yes it was stopped !!!!
    – John John
    Sep 9, 2013 at 14:48

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