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I have 2010 installed and have configures search and content types. I am getting resuts which look like they are working very well however the link does nothing. It appears as it should, is blue and is a link but clicking it does nothing.

Here is an example of a result:

Letter

Commander Ross Wendt … Dear Commander Wendt, … Please find enclosed the above invoice for development of a web enabled OH&S incident reporting database provided by The Frame Group Pty … Authors: Brad Ferguson*8195;Date: 11/10/2003*8195;Size: 50KB file://dev-fp1.dev.local/DevProjects/3series projects/31000 projects/3102000001 mhq web development work/invoice 3102000001-01_5 november 2003.doc

The word Letter is a link to the file but clicking it does nothing. If I copy and paste the link into a browser it find the location/document no problem. Help!!

  • What is the URL of Letter? Can you post that information? – Matthew McDermott Aug 28 '13 at 22:37
  • HI there - Its as it appears above 'file://dev-fp1.dev.local/DevProjects/3series projects/31000 projects/3102000001 mhq web development work/invoice 3102000001-01_5 november 2003.doc' Note this does work when pasted directly into another browser. As I have mentioned in ny respons to the answer below, If I go onto the server which hosts the SP and hit the page the link works as expected. Could this be a network thing? The SP box is on a different domain BUT I can ping from one domain to another... – Mat41 Aug 28 '13 at 23:02
  • That's the FILE protocol. Is the file hosted in a fileshare or on a SharePoint Site? If file is correct, are you certain that browser security is not preventing you from opening the link? – Matthew McDermott Aug 29 '13 at 19:42
  • Yes its a file share. I have crawled a file share content type hence the file:// I am using IE 8. I believe there no such out of the box restrictions, is this what you are saying? I think its a cross domain security/network issue which is outside the scope of sharepoint. Are you aware of a sharepoint setting/ar4ea I could look at? – Mat41 Aug 29 '13 at 22:34
  • On second thoughts it cant be a browser restriction. If you re-read my initial post it explains the link can be pasted into a new browser and it works as expected by serving the file – Mat41 Aug 29 '13 at 22:40
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Do you use Internet Explorer or some other browser? When you hover over the link with mouse pointer, do you see the link at the bottom of the browser?

Here is a link for an answer to a similar question.

This tutorial is about how to customize search results. There are three topics:

  • Customization to highlight search keyword
  • Customization to open Search result items in new window
  • Customize People Search result
  • HI there. I use IE 8.0, FF and Chrome. Behavior is the same in all. Yes I do see the link, as I said in my post 'It appears as it should, is blue and is a link but clicking it does nothing'. Something to add. If I go onto the server which hosts the SP and hit the page the link works as expected. – Mat41 Aug 28 '13 at 22:58
  • See the link in the answer. – dzookatz Aug 29 '13 at 7:21
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Try adding the search site to your local intranet locations in IE. You might also have to add the file://servername url to local intranet as well.

  • Hi Wade, and welcome to SP.SE! Do you think it is possible for you to add a little more details about how to add a site to a zone in IE, and also why that can help this situation? It would make your answer more helpful – Robert Lindgren Aug 22 '14 at 5:06

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