We migrated a solution that uses Word Automation Services to convert Word document in PDF files from a SharePoint 2010 farm to a SharePoint 2010 SP1 + CU Feb 2013 farm.

The solution still works an creates PDF files, but: A text in thats in a special font in the original Word document is translated to Arial in the resulting PDF.

On the pre SP1 farm, the conversion works without losing the font. And yes, the font is installed on all machines of the SP1 farm, I double checked ...

What can have caused this? Do we have to register the font in Word Automation Services or something like that?

  • If the font is installed and is a true type font then after applying the patch is the server is rebooted it should work.
    – Hugh Wood
    Jul 29, 2013 at 12:44
  • 1
    The operator installed the wrong font ... after installing the right one and restarting the server, it worked :-S ... I'm closing this question ...
    – Hinek
    Jul 29, 2013 at 14:41
  • Well I can't close the question while the bounty is running ...
    – Hinek
    Jul 29, 2013 at 14:44

1 Answer 1


It sounds like Arial may be the embedded font in the system. Microsoft has a hotfix package for this. http://support.microsoft.com/kb/2596581

  • No, it was just a mistake on our side (see my last comments) ... thx anyway.
    – Hinek
    Jul 29, 2013 at 15:09
  • Yea I read that after I posted the response. However I thought it was a good answer if someone else had the issue. Jul 29, 2013 at 15:29

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service and acknowledge you have read our privacy policy.

Not the answer you're looking for? Browse other questions tagged or ask your own question.