We had a user who installed IE 10. This messed up the users access to SharePoint 2010 sites. Then we removed IE 10, but in IE 9 the user still has a couple of Ribbon buttons that she used to use in SharePoint (with IE 9) that are now disabled. This started after going back to IE 9. The disabled buttons are the Datasheet View and Open with Explorer.

We checked to make sure that the datasheet view was enabled in the library. Then logged in as another user on the same computer and both buttons showed as enabled for the other user. Any ideas on how to fix this?

  • 1
    Are they using the 64 bit version of IE by chance? May 10, 2013 at 20:24
  • I asked the tech on site about that. He has not responded yet. I did see that in some of the searches I've reviewed. - Thanks
    – hcShare
    May 10, 2013 at 20:26
  • I just confirmed that the user is using the 32 bit version of Internet Explorer 9.
    – hcShare
    May 13, 2013 at 17:05
  • check the Managed Add Ons, you should see a NameCtrl by Microsoft (or similar) in there, make sure it's enabled. May 13, 2013 at 20:09
  • Does the user have permissions to run activex controls? May 14, 2013 at 5:54

1 Answer 1


I agree with PirateEric... Check that they are NOT using the 64-bit version of IE, it doen't support many active x controls. I had a user lose the Open in Access button, when we tried it in the 32-bit IE it worked.

Others will say do a repair of Microsoft Office. If your disabled buttons are Office related, it may fix it too.

  • 1
    We ended up having to rebuild the users profile. She used the buttons that were disabled frequently. Now fixed. Lesson learned: Do not upgrade to IE 10 and unset your automatic updates.
    – hcShare
    Jun 10, 2013 at 18:11

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