I am new to share point 2013. I have create a Web Application and Site Collection in SharePoint 2013. But when I try to browse the url I am getting the below error.


Please can any one help me.


1 Answer 1


1, goto central admin and see if you can get in?

2, goto iismanager and check you application pools are all running? if not start them! rightclick each one and click start! to see if they are running click on application pool folder and you should see the list on the righ side under state should be "running" or "stoped"

application pool

3, goto your site and see if its working now!

4, if not go back to iis and check to see what application pool is sturned off again! make sure SecurityTokenServiceApplicationPool is running! if not follow this:

SecurityTokenServiceApplicationPool application pool-> Advanced Settings.

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Navigated to the Identity option.

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Updated the user’s credentials and clicked on OK.

do an iisreset:

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goto the site and see if its working, these steps can be repeated for any app pool that keeps going off :)


  • Thankyou for your answer. I have tried all above options but still getting 500 INTERNAL SERVER ERROR. Please help me.
    – mahesh
    Commented Mar 25, 2013 at 13:36
  • did you see any that were no running?
    – Ali Jafer
    Commented Mar 25, 2013 at 13:50
  • all are running.
    – mahesh
    Commented Mar 25, 2013 at 14:04
  • I have reset the iis and the error is resolved.
    – mahesh
    Commented Mar 26, 2013 at 6:53
  • glad to see your problem is resolved! as I always say "if in dout iisreset" lol, seems to solve alot of issues
    – Ali Jafer
    Commented Mar 26, 2013 at 9:03

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