When I create a new account in Active Directory, then sign in to Sharepoint (2010) with that account, and then try to sign up for alerts, I can, indeed sign up for alerts, but I get an error message saying:

You do not have an email address

Now, the address IS there in Active Directory, and I can see it in MySites, too. It is in the right field as well.

I tried running the timer jobs, but it still doesn't work. How can I get it to take?

2 Answers 2


I assume you have User Profile up and running?? If so, follow this procedure http://yagyashree.wordpress.com/set-up-alerts-for-contacts-in-active-directory-in-the-sharepoint-site/

Make sure you run Full User Profile Syncronization via Central admin > Monitoring -> Review job definitions -> "User Profile Service Application - User Profile to SharePoint Full Synchronization"

  • 2
    Marius is right on this, it looks like the local data isn't synced yet or at all. You perhaps should also check the hidden list (Enter tobias) zimmergren.net/technical/… to see if that is being updated also.
    – Hugh Wood
    Feb 12, 2013 at 19:25
  • Mr. Marius, my full user profile syn was set to run hourly. I waited on it, and even ran a batch command to run all the timer jobs. But it seems to have run sometime and the email alert works now.
    – bgmCoder
    Feb 12, 2013 at 19:42
  • Mr. Wood - thanks for that "hidden" item. I added it to the Sharepoint Administrator's Toolbar: addons.mozilla.org/en-US/firefox/addon/SPAdminToolbar
    – bgmCoder
    Feb 12, 2013 at 19:44

I had the same issue this steps solved my issue


  • 1
    Please add a summary of the steps outlined in that blog post to your answer. Link-only answers tend to lose their usefulness over time as links have a tendency to break.
    – Phil Greer
    Oct 14, 2014 at 19:47
  • This site is not for promoting your own blog posts. Please add more details to your answers now and in the future! Oct 14, 2014 at 19:55

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