Initially, I thought there was a problem with a control I've made to rate a document when I found that no documents appeared to be rated.
So last night I rated documents (approved and published) using the OOTB rating control in the document library.
Since then, I've ran the two relevant social timer jobs countless amounts of times but still no rating!?
The way I'm checking the rating is through the 'View Properties' dialog (the stars are blank, the rating count is 0).
This works on test, this issue is exclusive to production.
Also, in Library Settings > Rating Settings - the 'Yes' box is checked.