I have ratings enabled on multiple libraries. I have the user profile and user profile synchronization service applications/services configured and running. I have the user profile activity feed job, social data maintenance job, and social data synchronization jobs running every 1 minute.

A user will rate an item and receive the success message that it will be processed. The rating however is never saved. Once user leaves page and comes back (minutes, hours, days later) their rating is not there and the number of ratings column never displays a number.

Any guidance would be greatly appreciated!

  • If both services are running every minute AND the feature is enabled properly (enable-spfeature -identity 915c240e-a6cc-49b8-8b2c-0bff8b553ed3 -url server), check the ULS for errors and windows logs for errors before continuing. If after that there is nothing visibly wrong then restart the services and reenable the feature and try again, being services check ULS and Windows Logs.
    – Hugh Wood
    Nov 8, 2012 at 8:44

1 Answer 1



Try this ^

Basically, the user profile service permissions has a 'Use Social Features' checkbox, in my case it was unticked.

  • Go to User Profile Service Application in Central Administration. Click Manage User Permissions and check if all authenticated users has rights to Social Features. Apr 2, 2013 at 18:20

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