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I tried using a workflow that will copy data from a rich text field to a text field (with multi-line enabled) in a online-based infopath form but without success.

Are there other ways to do that?

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You can apply a rule on the text field to equal the rich text field when it is not blank.

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Actually, one need to setup the infopath field by check the Allow users to edit data in this field by using a datasheet or properties page checkbox and publish it.

After publish it, modify that field from single line to multiple line and that will do the trick.

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