Ok so I have a page on our team site that only Management can see so I stopped inheriting permissions and set up its own permissions, this is the structure.

User A Contribute, Limited Access User B Contribute, Limited Access Admin Full Control User C Contribute, Limited Access

Now the problem is that whenever User A B or C tried to get to the page they are asked for their password, now if they enter it it will ask again, this happens 3 timesbefore they are allowed to view the page. This happens even if they select 'remember my password'. Any ideas why this is happening?

PS: I even tried giving all of them full control but they are still getting asked about the password 3 times. This page has two document library views on it if that helps.

Thanks for any help! I'm kind of freaking out because I have no idea what is causing this.

EDIT: I have tried adding the site under trusted sites in IE but still nothing.

1 Answer 1


This usually happens when something on the page accesses data of some sort that the user does not have access to. It prompts you for credentials 3 times and then after the third time it should fail to load whatever it was trying to access because you don't actually have access, but the rest of the page loads. The item failing could be something from another SharePoint site, something from the internet, something from a file system, etc.

What I've done to troubleshoot this in the past, even though its not the most effective, is look at the same page under two different accounts - one with the problem and one without. Note anything that might be different and then investigate where these resources are located and figure out what you need to do to get them the access they need.

  • 4
    Or just open IE Developer Tools or FireBug and trace the network calls. This will tell you what gets a 401. Sep 13, 2012 at 18:42
  • Alright well User A is part of 2 groups one which has access to this page and one which doesn't, does one take precedence? I've tried tracing using IE Developer Tools and I get the 401 from here /company/_vti_bin/lists.asmx.Any ideas what I should do?
    – Tudor
    Sep 13, 2012 at 18:49
  • @rjcup3 Good call! I forgot all about that. Sep 13, 2012 at 18:50
  • If you have multiple levels of security on something you get the most rights granted by any of the permission levels granted. e.g. if one group gives me read another gives me contributed, and another gives me full control, I get full control. Sep 13, 2012 at 18:52
  • What kind of things do you have on this page? Anything custom? Especially anything that might be utilizing the SharePoint web services / client object model, etc.? Sep 13, 2012 at 18:55

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