I'm trying to add another application server and running into a problem on the products config wizard.

It is indicating I am missing KB2553048 on the local server as well as the existing servers in the farm. However it is installed and viewable on all the servers including the local one.

I've looked for solutions but have not found one that works.

Any ideas? This is SharePoint 2010 enterprise, office web apps.

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  • I had one case where if you installed patches out of order on the new server you were adding to the farm it more or less botched up the whole server and I had to re install everything on it. I can say that one thing that lead to the problem and confusion on my end was all the patches for Office Web Apps and Project Server. That being said... hopefully this isn't the case for you! Commented Sep 11, 2012 at 21:17
  • I wondered about the order and the office web apps/patches. I'm going to uninstall web apps and see if I can get the sp side of things cleared up then work on the web apps portion. Starting point anyway. Thanks for the info.
    – GenePA
    Commented Sep 11, 2012 at 21:24
  • For clarification... I actually had to reprovision the whole server entirely. There were always remnants of something left over that caused problems with installation / configuration after uninstalling things and trying again. Had to blow away the whole server and start fresh. Maybe I was just making a silly mistake due to frustration though. Good luck! Commented Sep 11, 2012 at 21:27
  • So uninstalling office web apps didn't help. Made sure that all reg entries were gone. I'm really hoping to find a way to not have to reprovision the whole server....
    – GenePA
    Commented Sep 13, 2012 at 15:11
  • Could you pleas post the full error taken from the product configuration wizard?
    – SPArcheon
    Commented Sep 14, 2012 at 7:39

2 Answers 2


We recently added an additional web front end to our farm and encountered similar issues. In our case, because all of the other servers already had SharePoint with SP1 installed, we decided to install the SharePoint version that contained SP1. Unfortunately, there were discrepancies between that version from MSDN, so we had to uninstall and add the RTM version and then SP1 separately.

  • Hey Sween, your answer put me on the right track. There was a discrepancie between the RTM and the MSDN version. And also with the CU's. I stripped out the updates from the server install then manually installed the updates that I had saved on the other servers. This ended up working. Amazing how much of a pain this has been. I appreciate all the help and suggestions from everybody.
    – GenePA
    Commented Sep 18, 2012 at 13:40

I know this is a simple answer but, did you try the known issues section of the KB? For KB2553048, a known issue is that a 'User Profile Synchronization' service restart is required


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