I am trying to sync users from our AD to SharePoint. Currently I can not start user profile import because I get the following error all the time.


"Cannot navigate to the requested page while User Profile Synchronization is running. Please wait for the current Sychronization run to finish"

The error is clear but this error is showing up all the time for a week now; is there a way to stop it or what am I doing wrong? I have restarted the server with no luck.

  • which version of SharePoint are you running? How many servers? Are you using domain accounts for each of the services? Jul 7, 2010 at 14:57
  • sorry for lack of info. Sharepoint 2010,farm server-not standalone,yes one domain account for all sp services
    – cranfan
    Jul 8, 2010 at 5:25
  • Please don't forget to put the version of SharePoint as a tag in your questions. Nov 1, 2013 at 14:23
  • whats the current build of the farm, or latest CU installed? Nov 1, 2013 at 19:29

3 Answers 3


Please read this article by Harbar: http://www.harbar.net/articles/sp2010ups2.aspx there are full definition of your problem and ways to resolve it

  • Thanks Vitaly,i'll try and write what happens.It looks like a very detailed and informative post.
    – cranfan
    Sep 22, 2010 at 5:40
  • This is an excellent article. I saved it out in case it ever goes offline!
    – bgmCoder
    Jun 28, 2012 at 21:28

Open the MIISClient:

C:\Program Files\Microsoft Office Servers\14.0\Synchronization Service\UIShell\miisclient.exe

Check for any detailed error messages and cancel the current run.

  • it says unable to connect to Syn. Serv. some possible reasons are: the service is not started. your account is not a member of a required security group. my account is domain and local pc admin btw.
    – cranfan
    Jul 12, 2010 at 6:38
  • Corbett's suggestion to add your account to FIMSyncOperator worked when I encountered the error opening miisclient
    – Tom Resing
    Dec 3, 2010 at 20:29

Aside from making sure the FIM services are started, to open the miisclient you may need to add your account to the FIMSyncOperators group, log off and on.

  • This is true, but not directly related to the question.
    – Tom Resing
    Dec 3, 2010 at 20:28
  • I do not have FIMSyncOperators group neither on server or AD
    – user5329
    Oct 20, 2011 at 16:17

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service and acknowledge you have read our privacy policy.

Not the answer you're looking for? Browse other questions tagged or ask your own question.