I am creating a staff list for the company and have set up an Enterprise Search Center and all is working great. I would like the refinement panel to list the Departments in the company so people can quickly and easy filter by department.

I have added the following to the Filter Category Definition in the refinement panel:

<Category Title="Department" Description="Use this filter to restrict results by department" Type="Microsoft.Office.Server.Search.WebControls.ManagedPropertyFilterGenerator"    MetadataThreshold="3" NumberOfFiltersToDisplay="20" MaxNumberOfFilters="20" SortBy="Name" SortDirection="Ascending" ShowMoreLink="False" MappedProperty="Department" />

Which shows a list of our departments in the refinement panel - great! Problem is, when I click on any department I get no results returned, rather than seeing the people in that department.

The URL after clicking on one of the departments is:


Can anyone suggest what I'm doing wrong?

Thank you, this is driving me nuts!

  • ..otherwise your search for People works fine? (i mean you have in Content Source SPS3://mySitesLocation as a source, right?) and it does return results, besides that - follow Deepu's link! Commented Apr 26, 2012 at 6:17

3 Answers 3


Did you create the mapped property "Department" mentioned in the refinement panel? If not, create the mapped property and perform a full crawl again. Follow the instructions in this post which does the same.

Good Luck .

  • 1
    I was using the built in 'Department' managed property. Once I created my own according to these instructions it all worked. Not sure what the difference is, but that you for a link to a great article.
    – Averenix
    Commented Apr 26, 2012 at 22:02
  • Well, that's weird, but I have the same issue with O365. Any ideas to get it solved on O365 account?
    – user656
    Commented Aug 7, 2012 at 1:57

I had the same problem while trying to use the default Department field as a refinement filter, once I set "Allow this property to be used in scopes" on the Managed Property it started working.

  • Interestingly, I was having the same problem using the default "CreatedBy" managed property as a refinement filter - the filter would show the available options (and counts), but selecting a filter yielded no results. Setting "Allow...in scopes" and recrawling fixed it, so +1 for this answer. Commented Jun 20, 2013 at 16:02

Ari Bakker wrote a blog that walks you through the entire process of what your trying to accomplish here: http://www.sharepointconfig.com/2011/05/how-to-create-a-simple-sharepoint-2010-people-directory/

He even points out the issue with the department property. You could always make the department proerty a managemend metadata property and it will automatically get addeded to the refinement panel. :)

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