I have Sharepoint Server 2010 Standard installed. I want to configure the default "User Profile Service Application". When I click on User Profile Service Application from central admin, it gives following error message:

Error An unexpected error has occurred.

Troubleshoot issues with Microsoft SharePoint Foundation.

Correlation ID: d966e250-c3a7-46ce-8661-77c0a08f071a

Date and Time: 3/15/2012 4:51:25 PM

How can I troubleshoot this issue? Could someone also give an advise if I should use the default user profile service application or should I create a new one and disable the default?


3 Answers 3


The first thing I would do:

  1. Reproduce your error
  2. Go in the 14/LOGS of your central administration server
  3. Open the log file that is currently in use
  4. Perform a search on the CorrelationID (try to use something else than Notepad, best way is to use a SharePoint Log Viewer: http://sharepointlogviewer.codeplex.com/)

Then you'll have logs about your errors. Control every lines, correlation ID can regroup many lines.

  • There are too many log files in 14/LOGS How do I know which is the one currently in use? Sorry, Im new to sharepoint
    – Asado
    Mar 20, 2012 at 1:08
  • 1
    You can sort them by modify date in Windows Explorer. Select the one with the timestamp corresponding to your last issue time.
    – Seb
    Mar 20, 2012 at 7:34
  • You can try this PowerShell Merge-SPLogFile -Correlation 'd966e250-c3a7-46ce-8661-77c0a08f071a' -Path .\log.txt Sep 10, 2015 at 12:53

Ensure that you are using the June CUs or later. Recently I installed a fresh copy at SP1 and had the same problem. I applied the December CUs and it worked fine.

Be sure you are following this exactly: http://www.harbar.net/articles/sp2010ups.aspx and follow the steps exactly.



In addition to the answers above, make sure you have set the log level to verbose for the time of reproduction.

You might want to follow this tread as well: User Profile Sync Service Frustration

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