I added a user in SharePoint security group whose email was not defined in AD. There is a custom job that runs and email all users of that group. Since his email was not defined, no email was being sent to that user. User profile service is running.

Later on his email was updated in AD. Do I need to run full profile synchronization (or may be incremental) OR do I need to remove that user from site collection, then add again and then his email will be available?

  • You can try removing the user from site permissions and then from site collection "User Information List", URL will be like: https://contoso.sharepoint.com/sites/siteName/_catalogs/users/simple.aspx and then add user again from site permissions. Let me know if this works for you. Commented Dec 6, 2023 at 10:13

1 Answer 1


Fixed it by running following command to sync all users from AD into this website.

Get-SPUser -Web https://web-app-url | Set-SPUser -SyncFromAD

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