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I have the following licenses inside Office 365, including Microsoft Forms:-

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Now I can access the Form home page and create new Forms as follow:-

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but when someone share a Form with me and i click on the form link inside the invitation email, i got this error:-

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so what could be the reason?

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    Was the license only added very recently for you? The forum post at techcommunity.microsoft.com/t5/microsoft-forms/… seems to suggest it might be helpful to either sign out/back-in to Microsoft 365 and check again, or to wait some time (approx 12 to 24 hours) for your login token to expire.
    – DRVR
    Commented Oct 12, 2023 at 2:44
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    @DRVR you are correct, the license was granted to me recently.. today when i login to the form , i can access it.. thanks
    – microsoftdeveloperdesigner
    Commented Oct 12, 2023 at 13:37

2 Answers 2

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This can happen when the licence for Microsoft Forms has only just been assigned very recently. It appears the resolution is often to either sign-in/out of the Microsoft 365 account, or simply wait (up to approximately half a day, or a full day).

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I just had this happen to a user and the problem was that they were bouncing between their company account and an education institution's MS account in their browser. I had them log out and forget both accounts, restart, then log back in to the company account only and everything worked.

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