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When we hovering over files its does not show view count, this issue is with only few files in that site however in same site other files it does shows View count and viewers name both.

We checked View feature is activated and still facing issue. Attached screenshot shows what I am experiencing, no view count displaying for most the files (file types- Word, excel, image))

enter image description here

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  • Were the views for image files shown in the past? Oct 6, 2023 at 13:28

2 Answers 2

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I just checked in our SharePoint online document library and observed the same behavior.

I can see the views for office files like word, excel, ppt, etc. as well as mp4 files.

Word file:

enter image description here

MP4 file:

enter image description here

But I am unable to see the views and viewers for image file types (png, jpg, jpeg, etc.):

enter image description here

Maybe something changed at Microsoft end recently or they do not support showing views for image files. I will suggest you to raise a support ticket with Microsoft directly and report this behavior: Get support for Microsoft 365 - Online Support

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  • Thanks for heads up Ganesh!
    – Neel
    Oct 6, 2023 at 15:17
  • In our case its not just with image file types, but with some of the other file types like word, excel too. Added image is just one of the example.
    – Neel
    Oct 6, 2023 at 15:19
  • Check on library in another site once. If you still face the same issue, try raising support ticket with Microsoft directly and see if any issue with your tenant. Oct 6, 2023 at 17:02
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Since we can't reproduce your situation, we need to narrow down the problem and try some things.

1.You could try to clear browser cache then restart it.

2.Try to use a different browser or your browser's InPrivate mode to see if the same error occurs.

3.Are other users with permissions facing the same problem? View through another computer or account.

4.Whether all SharePoint pages have the same problem? You could create a new SharePoint page to check.

5.Check if the same issue occurs with other SharePoint site collections.

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