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Currently when we use the People Picker Web Part, some users just cannot be found. What could be the cause, and where do we start investigating?

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  • are you talking about default OOUT People web part? May 12, 2023 at 12:55
  • Yes the OOTB one May 13, 2023 at 8:11
  • What type of users aren't appearing members or guest accounts? May 13, 2023 at 16:03
  • @CallumCrowley Members. But some members do appear though. Very weird. May 15, 2023 at 1:27

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The problem was that the Email field was empty.

SharePoint People Picker Web Part uses the Email field and not the User principal name

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