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I am facing an issue for News articles where it doesn't render Comments section and Footer. Following are the details:

Issue: News article do not load/render completely. Comments section and Footer don’t show up. After refreshing the page, the page loads/renders fine i.e. Comments section and Footer shows up fine.

  • Environment: SharePoint Online.
  • User role: Any.
  • Site: Any Communication site on tenant.
  • Browsers: Tested on Chrome, FireFox and Edge.

Steps to reproduce:

  • Navigate to the page where you have News web part
  • Click on “See all” link beside the News web part (assuming you have enabled News web part title and sufficient news articles are available for this link to show up)
  • Click on first news article’s title to navigate to the news article
  • Let the page load and check if the Comments and/or Footer are visible
  • If the Comments and/or Footer are not visible, this is the issue. It would show blank area in place of Comments section and Footer. With such state, most of the times the images on the news page don’t render or some images only will render. Note that the issue could also be reproduced with news articles having only text. So, the issue doesn’t seem to be particularly related to news posts having images.
  • If the Comments and/or Footer are visible, click the browser’s back button and navigate to check any other news article. Repeat above-mentioned step until the issue is reproduced.
  • For the news article having the issue, refresh the browser to reload the news article. To refresh the page, you can click Refresh icon or F5 or Ctrl + F5 or press Enter on address bar. - - - Once refresh is complete, the Comments section and Footer would start showing up properly. Also, if the articles are having image, they would render properly.

Sample screenshots:

Issue where Comments section and Footer are not visible. enter image description here

After page refresh, Comments and Footer are visible properly. enter image description here

Please help resolve this issue.

Regards, Anwar

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1 Answer 1

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According to your description, this issue may be caused by SharePoint Online performance issue.

You could try to improve SharePoint performance by following behaviors.

  1. Do not use Classic SharePoint.
  2. Do not use too many high-resolution pictures.
  3. Do not use too many Web Parts.
  4. Limit numbers of iFrames.
  5. Use Modern navigation.

For Reference: How to fix SharePoint performance issues

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  • Hi Casey, Thanks for your response. We are using Communication Site / Modern Pages. Pictures are barely around 100 kb. Not too many web parts are used on the page. We are not using IFrames. We use "See all" link beside News Webpart for navigating to news pages. Note: This is reproduced in multiple tenants (at least for 3 we could). Its is not particularly about images not being rendered. It also happens for posts having only text. You may want to try on your tenant with sample news pages and trying to reproduce the issue by following the steps I provided earlier.
    – Anwarali Hajwane
    Commented Aug 25, 2021 at 9:56

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