User cannot move Folder A1 from within Folder A to Folder B, but CAN move Folder A2, despite having the same permissions to both folders

Question

A user with "Edit" access to a document library is unable to use the "Move To" button to move a folder "Folder A1" from within "Folder A" to "Folder B". The error message they see is simply "Access Denied".

• All of these folders are in the same document library, and are inheriting permissions.

• No item in any of these folders has unique permissions.

• No documents are checked out, and all documents have a checked in version.

• This user is able to move other folders, such as "Folder A2" in "Folder A" to "Folder B" with no problems.

• If I move the folder with my Sharepoint Administrator permissions it moves without issue.

• Content approval for submitted items is disabled, and documents do not need to be checked out before editing.

I can't think of anything else to check, have I missed anything obvious or simple?

Answer 1

For anyone that finds this in the future the fix was to remove the user's permission completely and then re-add it at the top level.

Answer 2

Check as following:

1. Clear the browser cache, sign out and sign in agian to compare the results.
2. Create a new folder named FolderA3 within Folder A, upload test documents to it, check if you could move the new folder to FolderB.
3. Check if you could use Copy to normally.
4. Remove the user permission in this library and grant again to check if the issue still exists.