I am working on newly created root communication site collection, but inside the default Documents document library and any newly added document libraries i did not get the options to directly add Word,Excel, etc files, here is how the menu looks like:-

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Can any one advice? although i am assigned E3 license.

1 Answer 1


This is because someone has added a custom template/content type which removes the default content types (Word, Excel, PowerPoint...) from the New menu.

If you remove the custom template/content type, the default options will be present.

  • yes you are correct. we have a custom content type for our document libraries.. so we can not have a custom content type and at the same time create online office documents?
    – John John
    Commented Jun 21, 2021 at 22:06
  • are you able to advice more on my above comment please?
    – John John
    Commented Jun 22, 2021 at 6:19

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