File sharing problem with OneDrive

Message error

{"code":"-2130575136, Microsoft.SharePoint.SPException","message":{"lang":"fr-FR","value":"Couldn't resolve user i:0#.f|membership|ahemard-ligne14_hotmail.com#ext#@bouyguesconstruction.onmicrosoft.com."},"status":500,"retryAfter":0,"authenticate":null,"correlationId":"9efdcb9f-e01e-2000-ea85-968c9c04b441"}

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2 Answers 2


As it can be seen, from the format of the email that the user has, he is an external user. Have you checked that the user's identity still exists within the Azure Active Directory? Has the user accepted the invitation?

Since the user is external, there's not much that can be done, other than the basic check that the users exists within the directory and he has accepted the invitation.

Please note that the user must be licensed in order to be complaint with MS.

  • Hello, Yes I checked in the directory he exist, I made a test I shared a file with him and it worked without any problem (in onedrive online and in desktop). the problem he has is only with a single user that he cannot share files with him, neither in onedrive online nor in the windows file explorer
    – SPOuser
    Jun 21, 2021 at 15:02

Experienced this error and it turned out the account we were sharing with was disabled ('sign in blocked') in Azure Active Directory.

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{"code":"-2130575136, Microsoft.SharePoint.SPException","message":{"lang":"en-US","value":"Couldn't resolve user i:0#.f|membership|[email protected]."},"status":500,"retryAfter":0,"authenticate":null,"correlationId":"5c5cfb9f-6071-c000-5e56-493f4e48a2c5"}

Try enabling the account you are sharing to in Azure Active Directory, and the error may go away.

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