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I have updated a user’s properties like title and address in the AD and run an incremental synchronization of the user profile but the users profile in SharePoint does not updates. If I run a full sync the properties are updated without any problem. What can be wrong?

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  • What patch level is the farm at? There have been a few fixes for this over the years.
    – user6024
    Mar 26, 2021 at 15:21
  • The farm has the December 2020 patch installed. Mar 29, 2021 at 6:02

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When ever you make changes like "changing the mapping of property or adding a new mapping or removing,or applying exclusion filter". You have to run the Full sync followed by an Incremental sync.

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